Design leadership for impactful customer experiences
Service & UX design leader with 20 years building high-performing teams and impactful products.
What I do
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I build and mentor highly effective design teams, leading with a quiet confidence that brings out the best in those around me.
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I help businesses solve their biggest challenges by introducing collaborative, customer centric ways of working, tools and methodologies.
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I bring alignment and create a shared vision across an organisation through the creation of artefacts such as blueprints, mock-ups, personas and prototypes.
About me
I am a service and user experience design leader and design director with 20 years of experience solving complex problems for clients in a wide range of sectors from finance to transport to resources.
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